“We spend too much money on them, so we need to train them how to do it right”
When working for a large enterprise, and a vendor like, say, dell for example, promises to develop and elite team to support a non-standard OS, like oh say, a variant of BSD, on their hardware, you'd normally assume it would actually work once it's been certified.
Well if you thought so, you'd be wrong.
Despite having certified a server platform for BSD, it turns out that the network cards they use have known and long-running issues with BSD, and led to all sorts of fun like mailservers mysteriously dropping off the network for a couple hours. On the upside I did get to learn the valuable lesson that customers don't like it when mail is delayed 2 hours without reason.
I also learned the other lesson: don't trust Dell's sales team when they promise you it will work.
Lame.
Oh yeah, and gold support means that support will ask you to "turn off the system and swap the power supplies" if you call about a dead PSU. BRILLIANT! Buying those redundant hot-swap PSUs is totally a good idea if when one dies you have to bring the machine down anyways.
Then three of them in our Germany datacenter cought fire. Out of 50. 6% rate of CATCHING FIRE. Do you know how much fun it is to find out that your small cage triggered the halon three times within 2 months?
Dell can eat a bag of dicks.